Exchange Policies

We do not accept returns as each piece is made to order. Chains are custom cut for you to the length you select for bracelets and necklaces.

Length or Size Exchanges
In the case that you would like your necklace to be a different length than you originally selected, you are welcome to send it back for extra length to be added. We are not able to accept exchanges for rings as it is made to your desired size.

The customer is responsible for paying to ship the item back to get resized, and shipping the item back to the customer.

To Begin:

1. Send an email to shopmermaidandme@gmail.com with your name and order number along with the length of the necklace you currently have and the length you would like.

2. Once I receive this message, I will send you a listing to purchase both of the shipping labels.

3. After the listing is purchased, I will email you the shipping label to send the necklace back. Please use a bubble mailer to ensure the jewelry stays protected.

4. Once I receive the jewelry I will resize it and ship it back to you!